Privacy & Cookies

Personal information is private.

Gwaenynog Farmhouse is committed to preserving the privacy of all visitors to our website. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By visiting this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you:

When you visit, subscribe or order products or services on our website you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

Use of your Information:

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you, where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your Information:

We are completely committed to protecting your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We do not disclose this information to third parties including those outside the European Economic Area.

Subscribing to our Newsletter

If you subscribe to our newsletter, then we will simply retain your email address, which will be added to our mailing list giving details of new products, competitions, promotions and offers.

Security and Data Retention:

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Use of cookies on our website

We do use cookies on our website to enhance your user experience with us.  A cookie is a text file which contains information relating to your web journey and behaviour.  It is stored in your web browser to enable us to personalise your experience next time you visit our website.

Cookies are extremely useful as they can quicken up the web journey for you and can also allow a website to recognise a user’s device.

Listed below, is an outline of the cookies used on our website.

Necessary cookies to allow your customer journey

Some cookies are essential to your web journey to enable to you to access secure parts of the website, this would include making an online booking, taking an e-payment or an online enquiry.  Without cookies, you would be unable to do these purchases online.

Analytical tracking cookies to allow us to improve your experience

We use Google Analytics to track visitors on our website. Our main aim is to find out which parts of our website are working and which are not proving to be useful to our visitors. We use this information to make changes to our website and to decide on which features to improve. The link to the Google privacy policy: http://www.google.com/intl/en/privacypolicy.html

We use TripAdvisor as a valuable marketing tool. The link to their privacy policy: http://www.tripadvisor.co.uk/pages/privacy.html

Managing your cookies

You will be able to use the Help menu bar on most browsers to get information on how to block or prevent cookies. This will give you information on how to disable cookies altogether, however it should be noted that this will prevent you from performing certain functions on our website and we strongly recommend that you leave your cookies enabled, so that we can continue to help evolve our website and your user experience.

Changes to our Privacy Policy:

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

Contact:

All comments, queries and requests relating to our use of your information should be addressed to fiona@gwaenynog.com

All information is retained on our secure servers.