Covid 19 – Bed & Breakfast
COVID-19 Guest Information – STAY SAFELY Policy (July/August 2020 onward):
Our own health is obviously just as important to us as the health of our guests, so please rest assured that we will rigidly apply our ‘STAY SAFELY’ policy detailed below:
The following information details the additional measures taken here at Gwaenynog Farmhouse to ensure that our guests and ourselves stay safely during this unprecedented COVID19 pandemic. This will remain in force until told we can do otherwise. As your hosts its first of all very important that you can trust that we are Covid-secure. To reassure you on that point we have both taken advantage of the COVID vaccines, and are sensible with wearing masks whenever were away from our home.
So, having ensured that we are able to serve you during your break, we will then adopt further measures to ensure our home and yourselves stay safely as follows:
- We monitor closely and adhere to all UK Government, Public Health, and World Health Organization guidance for the accommodation sector and food businesses.
- We always pay particular attention to our cleaning and hygiene regimes but have introduced a series of enhanced measures to keep our guests and us well:
- Enhanced cleaning and disinfecting housekeeping regime in public and guest areas, both during your stay and between guests.
- Revised reception and payment procedures to ensure social distancing is maintained.
- Installation of hand sanitizer gel in the front porch, and within the guest lounge, for guests to use during mealtimes, and when you enter/leave the farmhouse.
- Location of disinfectant spray and cloths in guest rooms for guest use during your stay (if required for your additional reassurance).
- Revised Eating Routines for your safety: Breakfast and Evening Meals will be served as follows:
- Staggered eating times to remove any overlap, to stop guests being in the dining room at the same time.
- If preferred we can ensure even further separation by serving meals within our Bar in the Dutch barn/marquee, or outside on the patio (weather permitting of course!).
- Electronic guest information sent to all guests – instead of in-room folders, we’ve created an online folder to include COVID-19 related information.
- New electronic form for breakfast ordering… We’ve always used a breakfast form, but we will now take them via online. So, you can do this ahead of your arrival, or once you’re here.
- Earlier checkout and later check-in times, due to additional cleaning requirements. We’ve kept this to as short as possible, so rather than 11am checkout, we ask for 10.30am checkout, and check-in not before 16.30pm, instead of 16.00; this gives us an extra hour for all the additional cleaning.
- Improved Management of guest bookings to ensure that guests health is checked both before and after their stay at Gwaenynog.
- We will maintain a specific action plan in the event of a sick guest or host with COVID19 symptoms within two weeks of leaving the establishment, enhanced by the UK/Wales track and trace system.
- Retention of guest contact details – but only to enable contact tracing, should this be required.
- If you or any of your household are notified as a close contact & therefore have to self isolate, or if you experience COVID-19 symptoms such as a high temperature, a new persistent cough, or a change to your sense of taste or smell, we must ask that you do NOT travel to us, follow government guidance and contact us immediately to reschedule your visit.
NB: The only shared areas within the Farmhouse are the entrance porch, hallway, stairs, and guest lounge/dining room; so, we believe the above procedures will facilitate a ‘STAY SAFELY’ program for everyone. However, if you have any particular health concerns that mean you prefer to have exclusive use of our B&B during your stay, please let us know. We will facilitate such requests whenever possible, especially for a large family group or bubble, so just get in touch.