COVID-19 – Campsite & GlamPods

COVID-19 Guest Information – STAY SAFELY Policy (August 2020 onward):

Our own health is obviously just as important to us as the health of our guests, so please rest assured that we will rigidly apply the ‘STAY SAFELY’ policy detailed below:

The following information details the additional measures taken here at Gwaenynog Farmhouse to ensure that our guests and ourselves stay safely during this unprecedented COVID19 pandemic (for at least the whole of 2020). This policy will be enacted once the UK and Welsh Governments designate that its safe enough for B&B’s and Campsites to open for business. Even in that situation, we are going to be extra careful to ensure we minimise the possibility of any infections being transmitted on our property.

AA Covid Confident by Rated Trips As your hosts its first of all very important that you can trust that we are Covid-secure. To reassure you on that point we have been in Lockdown since 23rd March, with only very limited shopping trips to local food/DIY shops, and we intend to stay in Lockdown mode for at least 3 months after the official Lockdown has ended – in other words, we will refrain from straying too far from our routine since March 23rd! We are comfortably able to do this because we are so lucky to live at beautiful Gwaenynog Farmhouse, within our own remote and private valley including 16 acres of pasture and woodland. We are also supported by local businesses with deliveries of food and other supplies direct to our door. Each of those deliveries are also treated with care by both the delivery drivers and ourselves to maintain social distancing. We then either discard the external packaging or disinfect it prior to locating these items within our home.

So, having ensured that we are able to serve you during your break, we will then adopt further measures to ensure our home and yourselves stay safely as follows:

  1. We monitor closely and adhere to all UK Government, Public Health, and World Health Organization guidance for the accommodation sector and food businesses.[1]
  2. We always pay particular attention to our cleaning and hygiene regimes but have introduced a series of enhanced measures to keep our guests and ourselves well:
  • Enhanced cleaning and disinfecting housekeeping regime in public and guest areas both during your stay and in between guests.
  • Revised reception and payment procedures to ensure social distancing is maintained – contactless preferably.
  • Installation of hand sanitiser gel in the Farmhouse front porch, and within the Campsite Washroom. All the toilets have hand wash and new paper hand towel dispensers. Please use the bin located in each area.
  • For Camping/Glamping guests who wish to take advantage of our onsite catering we will offer these facilities from our Dutch Barn Bar, with sanitiser gel also available to use during mealtimes, and when you enter/leave the Farmhouse/Bar. (Served either as a takeaway, or in our ‘seating safely’ areas).
  • Revised Eating Routines: Breakfast and Evening Meals will be served as follows:
    • Removal of the normal self-serve breakfast buffet; replaced by all items being served direct to your table. This includes:[2]
    • Individual portions of yogurt, cereals, toast, jams and condiments (Jams & condiments will be held within a sealable container personalised for your use only).
    • Drinks including personal jugs of milk, juice, water, plus tea/coffee, and also alcoholic drinks with lunch/dinner.
    • Enhanced cleaning of all tables and chairs used by each guest; with all furniture cleaned immediately after guests have vacated their table.
    • Cleaning of all reusable containers described above between services (we will keep all these items marked for your use only during your stay).
    • Revised table setting arrangements: to ensure a distance of 2 metres is maintained between guests at all times in the Dutch Barn/Bar.
    • Staggered eating times to minimise any time overlap, where two sets of guests eating are at the same time.
    • If preferred we can ensure even further separation by serving meals either in the Dutch Barn,  or else packaged as a ‘takeaway’ so you can take food & drink back to your Camping Pitch or Glamping POD.
  • Enhanced checks of dishwashing, cleaning and laundry equipment.
  • Local attractions information is available in our online brochure, emailed to you before arrival.
  • New electronic form for breakfast ordering…
  • Earlier checkout and later check-in times, due to additional cleaning requirements. We’ve kept this to as short as possible, so rather than 12noon checkout, we ask for 11.00am checkout, and check-in not before 15.00pm, instead of 14.00; which gives us an extra 2-hours to clean everywhere.
  1. Improved Management of guest bookings to ensure that guests health is checked both before and after their stay at Gwaenynog.
  • As a condition of booking this will entail guests signing a checklist to confirm their health status relevant to the published COVID19 Symptoms, both prior to and after their visit.
  • We will maintain a specific action plan in the event of a sick guest or host with COVID19 symptoms within two weeks of leaving the establishment, enhancing the track and trace system.
  • Retention of guest contact details to enable contact tracing if required.
  • If you or any of your household are notified as a close contact & therefore have to self isolate, or if you experience COVID-19 symptoms such as a high temperature, a new persistent cough, or a change to your sense of taste or smell, we must ask that you do NOT travel to us, follow government guidance and contact us immediately to reschedule your visit.

NB: The only shared areas for Campers & Glampers are the Washroom, Toilets & Showers.  With the cleaning regimes detailed above we believe these procedures will facilitate a ‘STAY SAFELY’ program for everyone. However, if you have any particular health concerns that mean you prefer to have exclusive use of our Campsite or other facilities during your stay please let us know. We will facilitate such requests whenever possible, especially for a large family group or bubble, so just get in touch.

[1]https://www.gov.uk/coronavirus  & https://www.who.int/emergencies/diseases/novel-coronavirus-2019

[2] Although some consumers perceive there is a risk of COVID-19 infection resulting from open food displays, there is currently no scientific evidence suggesting that food is associated with transmission of the COVID-19 virus.