Terms and Conditions

Gwaenynog Farmhouse B&B and Campsite

Terms & Conditions

Thank you for choosing to book with Gwaenynog Farmhouse. We’re really looking forward to welcoming you. When you make this booking you are entering into an agreement with us. Please read our terms and conditions of booking below.

Prices:

Our price includes your accommodation on a bed and breakfast basis, so including breakfast; or just for the pitch for camping. The GlamPods are also self-catering. Extras, including drinks, meals or packed lunches, etc., are chargeable. We accept the following forms of payment: cash or debit/credit card – we do not accept Diners or American Express.

Payment:

We are taking full payment 5 days before arrival since the start of Covid-19, so that any lastminute cancellations are kept to a minimum. We send you a payment link to our secure online system.

Cancellation and Insurance:

Once you have booked your stay, our agreement is a legal contract and any payment you may have paid is non-refundable. If you need to cancel please contact us immediately. We will do everything we can to re-let the accommodation because if we are successful we will make refund of the payment made – less £5 administration per room. If we are not able to re-let, the full charge is payable. 

If you are concerned about a cancellation, you may wish to take out insurance, which is inexpensive and can be obtained from any good broker. Due of the temperamental nature of this country’s climate, we cannot accept ‘poor weather’ as a reason for cancellation, except, of course, if conditions prohibit travel.

In the event that you need to change your plans, please let us know by telephone as soon as possible, so that we can make the room(s) available. 

Should you wish to change or alter your booking in any way, we reserve the right to cancel the booking completely or offer an alternative date at our discretion. For example, if you wish to reduce a 2-night booking to a one night stay on a weekend, we may offer to charge 50% of the second night or cancel the whole booking. This is to enable us to re-let the room.

Non-availability:

We would only ever cancel your booking if your accommodation was unavailable for reasons beyond our control. We would always attempt to offer you alternative accommodation, however, if this was not possible, or unacceptable to you, then we would refund ALL monies paid by you. Our liability would not extend beyond this refund.

Arrival:

Your accommodation will be available between 16.30 (4pm) and 21.30 (9.30pm) on the day of your arrival. If you plan to arrive later than this, please let us know so we can plan our evening. Please advise if you expect to arrive after 21.30 (9pm).

Departure:

Out checkout time is 11.00am on the day of your departure, and the any outstanding monies (for food or drink) becomes due for payment.

Alcohol:

We’re glad to say that we are licensed and able to serve beer, wine and spirits – our bar is suitable for bar meals or just drinks. You are of course welcome to bring your own drinks to consume within your room, the lounge (outside mealtimes) and in the garden – we even provide glasses for you to do this. However, if you choose to drink your own when eating a meal with us, there will be a corkage charge.

Damages and Breakages:

Please take care of our accommodation. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, or we have not been advised.

NB: Gwaenynog is also our home and any items either on display or being used in the running of our business, belong to us. Anything which is removed without prior agreement will be charged.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:

Any data gathered during the course of this booking may be held on computer, but is definitely held in written form.